Links
Address
Newton City Hall
1000 Commonwealth Ave
Newton Centre, MA 02459
617-796-1000
TDD/TTY 617-796-1089
Hours
Monday - Friday
8:30am-5:00pm
Tuesday
8:30am- 8:00pm
The Newton-Brookline Consumer Office provides free consumer mediation to Newton residents under the auspices of the Newton Department of Senior Services and in cooperation with the Department of the Attorney General. The office is staffed by the Co-Directors, Mim Cole and Judy Zohn and trained volunteer mediators.
Our goal is to assist the consumer and the business reach a mutually satisfactory resolution of their dispute, as well as to avoid the need for court action. All mediation is done by telephone following the receipt of our complaint form and supportive documentation. Our service includes self- help and referral information. All complaints filed with our office are incorporated into the Attorney General’s computer data base.
If you are a consumer who has been treated unfairly in the purchase of goods or services for personal use by any Massachusetts business such as :
Stores
Auto Repair Shops
Car Dealers
Landlords
Contractors
For evaluation, advice or assistance, call :
617-796-1292
9:30 A.M. –3:45 P.M.
Monday – Friday
consumer@newtonma.gov
We also provide our services to the residents of Brookline, Belmont, Watertown and Waltham.